Privacy Policy

1. Introduction

Welcome to ProstaVive (accessible at prostavive.us). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this policy carefully before using our website or purchasing our products.

By accessing or using prostavive.us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you visit our website:

• Personal Identification Information: Name, email address, mailing address, phone number — collected when you place an order or contact us.
• Payment Information: Credit card details, billing address. Payment transactions are processed through secure third-party payment processors. We do not store full payment card details on our servers.
• Usage Data: IP address, browser type and version, pages visited, time and date of visits, referring URLs, and other diagnostic data — collected automatically via cookies and analytics tools.
• Communications: If you contact us by email or through a contact form, we retain those communications to help resolve your queries.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and send order confirmations
• To communicate about your purchases, including shipping and delivery updates
• To respond to customer service inquiries and support requests
• To improve, personalize, and expand our website and services
• To send promotional emails or newsletters (you can opt out at any time)
• To monitor website traffic and usage patterns for analytical purposes
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and to hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use include session cookies (temporary, deleted when you close your browser), persistent cookies (remain on your device until you delete them), and analytics cookies (help us understand how visitors use our site).

5. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. These include:

• Payment processors (e.g., Stripe, PayPal) for secure transaction handling
• Shipping and logistics partners to fulfil and deliver orders
• Analytics services (e.g., Google Analytics) to understand website usage
• Email service providers for transactional and marketing communications
• Law enforcement or regulatory authorities if required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for up to 7 years for accounting and legal purposes. You may request deletion of your data at any time (see Your Rights section below).

7. Security of Your Data

The security of your data is important to us. We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to opt out of marketing communications
• The right to data portability (receive your data in a structured format)

To exercise any of these rights, please contact us at the email address listed at the end of this policy.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of those sites and we are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit.

10. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Website: prostavive.us
Email: support@prostavive.us